A unique opportunity has emerged for a hospitality virtuoso to join a premium clubhouse delivering holistic health and wellness experiences and solutions. This is an ideal role for someone in hospitality looking to transition into the health and wellness space, without giving up what they love most: engaging with guests, delivering exceptional service, and creating outstanding experiences.
The Clubhouse Hospitality Coordinator will serve as the first point of contact in welcoming members and guests, and manage the overall clubhouse experience by delivering outstanding hospitality to the members and dedicated support to the team.
The main responsibilities include:
Providing Exceptional Customer Service
- Welcoming members and guests as if into your own home;
- Handling and answering all queries, managing WhatsApp, emails, and phones with speed, professionalism, and genuine hospitality;
- Building and fostering strong, long-lasting relationships with members and corporate associates;
- Creating and developing an efficient record-keeping system for client profiles and preferences;
- Delivering outstanding service to all members, ensuring their needs are anticipated and promptly met;
- Raising urgent queries and/or sensitive issues to the management team promptly for resolution;
- Always going above and beyond for the clubhouse community.
Member Account Management
- Processing payments for all purchases;
- Keeping client accounts up-to-date on various digital platforms;
- Supporting the GM on membership renewals and ensuring accurate record-keeping;
- Preparing and sending renewal reminders and communications;
- Gathering day-to-day member feedback and sharing insights with the management team.
Facilities Operations
- Supporting the daily operations of the facility, ensuring everything runs smoothly under the guidance of the management team;
- Liaising with and directing the housekeeping team to ensure excellent facility management;
- Ensuring all equipment and amenities are in good physical condition and functioning properly;
- Conducting regular audits of the facility to proactively address issues and maintain a premium environment for members.
Administration
- Working with the GM and team to maintain budgetary compliance and ensuring accurate record-keeping and submission of expenses;
- Coordinating vendor orders and deliveries;
- Overseeing the distribution of merchandise, maintaining accurate inventory, quarterly merchandise drops and updating displays;
- Overseeing bookings, maintaining shared calendars, and coordinating meetings and floor coverage;
- Creating and updating staff rosters,
- Providing general administrative support to the management team,
- Assisting with data entry, filing, and organising documents, drives, and paperwork.
Business Growth
- Exploring new opportunities for business growth, identifying trends, collaborating with the leadership team to set measurable goals and delivering on long-term objectives;
- Supporting the recruitment and onboarding of new team members;
- Supporting the roll-out and implementation of SOPs;
- Supporting the Management team on achieving optimal operational effectiveness.
The ideal candidate is a team player with a go-getter mentality. Their love for providing excellent service and creating unique experiences is on par with their dedication to their personal fitness, health, and wellness.
This person thinks fast on their feet, is highly organised, and extremely dependable. They can be counted on to go above and beyond and always do the right thing by people. They will be surrounded by - and will need to keep up with - high-performing individuals who share a goal of achieving personal and professional excellence through intentionality, mindfulness, and discipline.
If you're looking to pivot from a career in hospitality to achieve a better balance, a healthy work culture with steady hours, and work alongside positive, driven individuals, this is the place for you.